TERMS AND CONDITIONS
Last Updated: April 2025
THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER THAT WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. YOU MUST REVIEW THIS DOCUMENT IN ITS ENTIRETY, INCLUDING THE DISPUTE RESOLUTION SECTION BELOW, BEFORE USING THE PLATFORM.
These Terms of Service ("Terms") govern your subscription to and use of the platform and services provided by Wannes Geerts BV, a private limited company under Belgian law, with registered office at De Burburestraat 11, 2000 Antwerp, Belgium, registered in the Crossroads Bank for Enterprises under number 0735.349.080, with bank account BE67 0689 3517 3387 (hereinafter referred to as "STREAKLY.IO", "we", "us", or "our").
By completing the registration process, creating an account, or using any of our services or software platform (collectively, the "Platform"), you acknowledge and agree that:
- You have read and understood these Terms;
- You are of legal age and capacity to form a binding contract;
- All information you provide in connection with registration is truthful and accurate;
- You have the authority to bind any business entity on whose behalf you are acting;
- You agree to comply with these Terms in full.
Use of the Platform is governed by these Terms, our Privacy Policy, our Data Processing Agreement, and, where applicable, our Affiliate Agreement, all of which form an integrated and binding contract between you (or the business you represent) and STREAKLY.IO.
We reserve the right to change these Terms at any time. Updates will be effective upon posting. Continued use of the Platform constitutes acceptance of any modified Terms.
STREAKLY.IO provides access to the Platform solely for your own business use. We make no guarantees of exclusivity. We are not responsible for any interaction between you and your customers, nor liable for any disputes, claims, or losses that may arise from such relationships. You are responsible for providing and enforcing your own terms of service with your customers.
1. Use of the Platform
1.1. Restrictions
You must be at least 18 years old to use the Platform. By accepting these Terms, creating a STREAKLY.IO account, or using the Platform, you represent that you meet this age requirement.
You may not use the Platform if you are an employee, partner, or director of any direct competitor of STREAKLY.IO or if your intent is to access the Platform to compete with us.
1.2. Platform Account Ownership
You must provide complete, current, and accurate information when registering for an account. The Platform is intended for business use, including any individual’s trade, craft, or profession.
Unless you are acting on behalf of a business entity, you will be considered the account owner. If acting on behalf of a business, you affirm that you have the authority to bind the entity to these Terms. In the event of a dispute regarding ownership, STREAKLY.IO reserves the right to determine account control based on verifiable business documentation or to suspend access until resolution.
1.3. Intended Use
You and your customers may use the Platform only for lawful purposes and in accordance with these Terms. You agree that neither you nor your customers will use the Platform in a manner that:
- Violates any applicable laws or regulations;
- Misrepresents the Platform;
- Grants access to direct competitors;
- Infringes on proprietary rights;
- Engages in reverse engineering or unauthorized modification;
- Removes proprietary notices.
Additionally, you confirm that:
- All required licenses and permissions are maintained;
- You are responsible for the conduct of your team and customers;
- Your users agree to terms at least as restrictive as these;
- You own or control all content provided via the Platform;
You will fully cooperate with any legal or regulatory inquiries.
1.4. Compliance
You are solely responsible for your use of the Platform and Services, including:
- Ensuring data integrity and quality;
- Maintaining appropriate insurance coverage;
- Complying with all laws and regulations applicable to your jurisdiction (e.g., GDPR, local data laws).
STREAKLY.IO does not guarantee that use of the Platform will satisfy specific legal requirements, and we are not responsible for your compliance with such laws.
1.5. Privacy
By using the Platform, you consent to STREAKLY.IO’s use and handling of your data as outlined in our Privacy Policy. You are responsible for implementing and enforcing your own privacy policy with your customers, ensuring they have provided appropriate consent to share their data with us.
You represent and warrant that:
- You have provided adequate notice to your users;
- You have secured all necessary consents for data processing;
- You comply with third-party data provider usage policies (e.g., People Data Labs).
1.6. Login Credentials
You are responsible for maintaining the confidentiality of your login credentials. You agree to:
- Prevent unauthorized access;
- Notify STREAKLY.IO immediately of any security breach;
- Accept responsibility for all activity under your account.
STREAKLY.IO reserves the right to revoke or disable access at its sole discretion for security or policy violations.
1.7. Use of Communication Services
The Platform may include communications features such as SMS, MMS, email, or voice services. You are solely responsible for:
- Compliance with all communication-related regulations (e.g., GDPR, ePrivacy, local telecom laws);
- The content, timing, and legality of your messages;
- Any applicable surcharges for use of these services.
STREAKLY.IO is a software provider and does not send or initiate communication on your behalf. All content is generated and initiated by you or your users, whether manual or automated.
1.8. Third-Party Services
The Platform may integrate with third-party services at your direction. You are responsible for:
- Managing integrations;
- Ensuring lawful data sharing;
- Complying with the third-party’s terms of use.
STREAKLY.IO is not liable for the behavior, data handling, or performance of third-party services, even if we facilitate integration. You use third-party services entirely at your own risk.
1.9. Third-Party Content
Any content provided by third parties (ads, links, promotions, etc.) on the Platform is not endorsed or verified by STREAKLY.IO. You access such content at your own risk, and you are solely responsible for any interactions or transactions that arise from it.
1.10. Excessive Use and Trials
STREAKLY.IO operates on a tiered pricing model. If your usage exceeds expected levels or impacts system performance, we reserve the right to:
- Request a service upgrade;
- Suspend or limit service;
- Reduce available resources.
Trial periods are for evaluation only. Creating multiple trials to avoid payment is a violation and may result in suspension or ban.
1.11. Platform Updates
We reserve the right to update, change, or discontinue features of the Platform at any time. Your use of the Platform is not contingent on the delivery or continuation of any feature or third-party integration.
1.12. International Use and Export Controls
You are responsible for complying with local laws if you access the Platform from outside Belgium. You may not use the Platform in any country subject to Belgian, EU, or international embargoes or sanctions.
You warrant that:
- You are not subject to export restrictions;
- You will not allow use of the Platform in restricted territories or for restricted purposes;
- No submitted data is subject to export limitations.
1.13. Artificial Intelligence Acceptable Use Policy
If you use any AI features of the Platform, you must:
- Abide by applicable laws and ethical use guidelines;
- Avoid misuse, including discriminatory, deceptive, or harmful behaviors;
- Clearly disclose AI use where applicable;
- Respect data privacy and integrity.
Refer to the AI Acceptable Use Policy (Exhibit B) for full details.
1.14. Domain Names
If you purchase a domain through the Platform, STREAKLY.IO will register it on your behalf. You may request a transfer of ownership, subject to a transfer fee. You bear full responsibility for legal use of the domain.
1.15. Customer Account Transfers
STREAKLY.IO will only process sub-account transfers with your consent, unless:
- You have been unresponsive for 30 days or more;
- Your account has been canceled or suspended due to non-payment or breach.
1.16. Bug Reporting and Testings
STREAKLY.IO does not operate a bug bounty program. Unauthorized testing (e.g., penetration testing) is strictly prohibited unless expressly authorized by us in writing.
1.17. Certification Program
STREAKLY.IO may offer certification for platform use. Certifications are individual and do not imply agency-level endorsement. We reserve the right to display your certification publicly and revoke it at our discretion.
1.18. E-commerce Use
If you sell products or services via the Platform:
- You are solely responsible for compliance with laws, customer terms, and fulfillment;
- STREAKLY.IO is not involved in your transactions or responsible for any claims arising from your commerce activities;
- You must provide customer support, refund policies, and legal disclosures.
We reserve the right to remove your content or restrict Platform use for violations.
2. Code of Conduct
You agree to use the Platform responsibly and in compliance with all applicable laws and these Terms. By accessing or using the Platform, you represent and warrant that you will not engage in any Prohibited Use as described below.
Violation of this Code of Conduct constitutes a material breach of these Terms and may result in the immediate suspension or termination of your account at the sole discretion of STREAKLY.IO.
2.1 Prohibited Uses
You are prohibited from using the Platform to:
- Violate any applicable law or regulation;
- Exploit, harm, or attempt to exploit or harm others, including minors;
- Transmit any content that is unlawful, threatening, abusive, harassing, defamatory, deceptive, or otherwise objectionable;
- Promote discrimination, hate speech, or violence based on race, religion, gender, nationality, disability, sexual orientation, or any other legally protected status;
- Impersonate STREAKLY.IO, its employees, or any other individual or entity;
- Upload or distribute content that infringes on copyrights, trademarks, patents, trade secrets, or other intellectual property rights;
- Send spam, phishing messages, chain letters, junk mail, or other unsolicited communications;
- Introduce viruses, trojans, malware, or other harmful technologies into the Platform;
- Attempt unauthorized access to accounts, networks, servers, or databases;
- Interfere with or disrupt the Platform or others’ use of it, including via denial-of-service attacks;
- Use bots, scrapers, or other automated tools to extract or collect data from the Platform;
- Use the Platform for military, criminal justice, or surveillance purposes without appropriate legal authority;
- Mislead users into believing AI-generated content is created by humans;
- Engage in fraudulent, deceptive, or abusive behavior;
- Violate privacy laws, including but not limited to harvesting or sharing personal data without appropriate consent.
2.2 Generative AI Restrictions
When using AI features of the Platform (if applicable), you agree that:
- You will comply with all laws, ethical standards, and STREAKLY.IO’s AI Acceptable Use Policy;
- You will not use AI to generate offensive, discriminatory, or harmful content;
- You will clearly disclose when users are interacting with AI (e.g., chatbots);
- You will not use AI to impersonate people or spread misinformation;
- You will not use AI for unauthorized legal, medical, or financial advice;
- You are responsible for all outputs created using AI features, including intellectual property and data protection compliance.
3. Payment
3.1 Fees and Auto-Renewal
You agree to provide accurate and up-to-date billing information, including your legal name, business address, VAT number (if applicable), payment method, and contact details.
By subscribing to the Platform, you agree to pay all applicable fees (“Fees”), which may include:
- Monthly or annual subscription charges;
- Communication-related surcharges (e.g. SMS, voice, email credits);
- Add-ons or feature upgrades;
- Usage-based costs, where applicable.
Subscription services are billed in advance. By default, your subscription will automatically renew at the end of each billing period unless canceled beforehand.
We reserve the right to change pricing at any time, and any changes will apply at the start of your next billing cycle.
3.2 Wallets and Rebilling
Certain subscription plans may include a “wallet” feature, allowing you to preload funds for usage-based services or to support automated rebilling for your clients. By using this feature, you consent to:
- Funds being deducted from your wallet to pay for services;
- Automated recharges to your wallet using your linked payment method if the balance is low or negative.
You are responsible for managing wallet settings and ensuring sufficient balance is maintained.
3.3 Late Payments and Disputes
If your payment fails, we will attempt to charge your payment method again over a 7-business-day grace period. Failure to resolve overdue balances may result in:
- Suspension or cancellation of your account;
- Additional administrative or recovery charges;
- Legal action to recover outstanding balances.
If you dispute a charge, you must notify us in writing within 30 days of the invoice date. All undisputed charges must be paid on time. Disputes raised without timely notice may be considered waived.
3.4 Cancellations
You may cancel your subscription through your STREAKLY.IO account dashboard or by contacting our support team. You remain responsible for all charges incurred until the cancellation is complete.
Refunds will not be issued for failure to properly cancel your subscription. Services are non-refundable unless otherwise stated in writing or required by law.
3.5 Mark-Ups and Pass-Through Fees
Unless specifically permitted under your subscription plan, you may not apply mark-ups to fees charged by STREAKLY.IO and passed through to clients. You are solely responsible for:
- All customer-facing billing;
- Resolving refund or chargeback disputes with your clients;
- Ensuring transparency and legality of any mark-ups applied.
3.6 Refunds
3.6.1 Nonrefundable Fees
All fees charged by STREAKLY.IO, including but not limited to subscriptions, usage-based services, and third-party service resales, are nonrefundable. You are responsible for managing your account to prevent unnecessary charges.
Errors caused by you or third parties (e.g., overuse, misconfiguration) will not be refunded.
3.6.2 Prepaid and Minimum Commitment Services
Some services may require prepayment or a non-cancellable minimum commitment period. These cannot be canceled or refunded once activated.
Where applicable, account credits may be issued for unused prepaid services at our sole discretion, but this is not guaranteed.
3.6.3 Wallet Refunds
If your wallet has a remaining positive balance at the time of cancellation, it is your responsibility to request a refund within 30 days. Unclaimed wallet balances will be forfeited after this period.
3.7 Taxes and Regulatory Assessments
All Fees are exclusive of VAT, sales tax, or any other applicable government charges unless otherwise stated.
- You are responsible for all applicable taxes and levies associated with your use of the Platform and any resale to your customers.
- If required, STREAKLY.IO may collect taxes on your behalf.
- You agree to provide accurate VAT/GST identification details where applicable. Failure to do so may result in additional charges.
- If we determine that taxes were undercharged, we may collect additional amounts retroactively.
You agree to indemnify STREAKLY.IO for any claims, liabilities, or penalties related to your tax obligations.
4. Intellectual Property
4.1 Ownership of Platform Content
The Platform, including all underlying software, interfaces, architecture, functionalities, designs, and content (collectively, “Platform Content”), is the exclusive property of STREAKLY.IO and its licensors. All rights, title, and interest, including copyrights, trademarks, trade secrets, and other intellectual property rights, are reserved.
STREAKLY.IO grants you a limited, non-transferable, non-sublicensable, revocable, and non-exclusive license to use the Platform solely in accordance with these Terms for your internal business purposes.
You may not copy, reproduce, distribute, publish, display, modify, or create derivative works from the Platform Content without prior written permission.
4.2 Branding and Trademarks
All names, logos, product names, and service names used within the Platform are either registered or unregistered trademarks of STREAKLY.IO or its partners (collectively, the “Marks”).
You agree not to use or reproduce the Marks in any form without express written consent. This includes use in:
- Company names;
- Domain names;
- Promotional materials;
- Comparative advertising or misleading endorsements.
4.3 User Contributions
By submitting or uploading any content, material, or data to the Platform (collectively, “User Contributions”), you:
- Retain ownership of your intellectual property rights; and
- Grant STREAKLY.IO and its service providers a worldwide, royalty-free, sublicensable, non-exclusive license to use, host, copy, process, transmit, store, and display your User Contributions for the purpose of delivering the Platform and related services.
You are solely responsible for the legality, accuracy, and appropriateness of your User Contributions. We reserve the right to remove any content that violates these Terms or applicable laws.
4.4 Prohibited User Content
You may not post, upload, or transmit any User Contributions that:
- Are unlawful, obscene, threatening, defamatory, or libelous;
- Infringe on the intellectual property rights or privacy rights of any third party;
- Promote violence, hatred, or discrimination;
- Contain harmful code or malware;
- Misrepresent your affiliation with another person or organization.
STREAKLY.IO may remove or restrict access to any User Contributions that we, in our sole discretion, believe violate these conditions.
4.5 Feedback and Suggestions
If you provide suggestions, feature requests, bug reports, or any other feedback related to the Platform (“Feedback”), you acknowledge that:
- Such Feedback is provided voluntarily;
- STREAKLY.IO is under no obligation to compensate you;
- STREAKLY.IO may freely use, implement, or commercialize the Feedback in any form;
- You waive all rights to claim ownership or royalties for such use.
4.6 Infringement Notices
If you believe any content on the Platform infringes your intellectual property rights, please notify us in writing at:
Wannes Geerts BV (STREAKLY.IO)
De Burburestraat 11
2000 Antwerp, Belgium
Email: boekhouding@red-pepper.be
Your notice should include:
- Your contact details;
- A description of the intellectual property you believe is being infringed;
- Evidence of ownership;
- A statement confirming good faith belief in the claim’s accuracy.
We will review and take appropriate action as required by applicable law.
5. Disclaimers
The Platform is provided "as is" and "as available". While we strive to maintain the highest levels of quality, availability, and security, STREAKLY.IO makes no warranties or guarantees, express or implied, regarding:
- The performance, accuracy, or reliability of the Platform;
- Suitability for a particular purpose or expected outcomes;
- Continuous, uninterrupted, or error-free operation;
- The implementation of specific features or future updates;
- Compatibility with third-party services or software.
Your use of the Platform is at your sole risk.
5.1 No Business Guarantee
We do not guarantee that your use of the Platform will result in increased revenue, client acquisition, or any business success. STREAKLY.IO is a technology and service provider, not a business coach, investment advisor, or revenue generator.
5.2 Data Handling and Communications
You acknowledge and agree that:
- The Internet is inherently insecure, and while we implement reasonable security measures, we cannot guarantee absolute protection of data during transmission.
- We are not responsible for data loss, delays, interception, or corruption outside our control, including through telecommunications providers.
- All messages, content, or campaigns sent through the Platform (including via SMS, email, voice, or chat) are your responsibility — STREAKLY.IO does not originate or review user-generated content.
5.3 Third-Party Services and Content
The Platform may integrate or connect with third-party services (e.g., CRMs, payment processors, communication tools). These third-party platforms:
- Operate under their own terms and privacy policies;
- Are not controlled or endorsed by STREAKLY.IO;
- May affect your use of the Platform if they experience downtime or service changes.
You assume all risk when using third-party tools and waive any claims against STREAKLY.IO for issues arising from their use.
5.4 Beta and Early Access Features
From time to time, you may be granted access to features or services that are still in beta or pre-release. These are provided without any guarantee, support, or warranty, and may be removed or changed without notice.
Beta features:
- May be unstable or contain bugs;
- May not be documented or supported;
- Should not be relied on for critical business operations.
Your use of these features is entirely at your own discretion and risk.
5.5 Jurisdiction-Specific Limitations
Some jurisdictions do not permit the exclusion of certain warranties. In such cases, the above disclaimers will apply to the maximum extent permitted by applicable law.
6. Limitation of Liability and Indemnification
6.1 Limitation of Liability
To the maximum extent permitted by applicable law, STREAKLY.IO and its affiliates, directors, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits or revenue
- Loss of business opportunities
- Data loss or corruption
- Downtime or service interruption
- System failures
- Any cost of substitute services
This applies whether such damages arise in contract, tort, negligence, strict liability, or otherwise, and even if we were advised of the possibility of such damages.
If, notwithstanding the above, STREAKLY.IO is found liable for any damages, our total liability under these Terms shall be limited to the total amount paid by you to STREAKLY.IO for the Platform in the three (3) months prior to the event giving rise to the claim.
If you use the Platform under a free or trial plan, our liability shall not exceed €100 (one hundred euros) in total.
6.2 No Liability for Third-Party Services
STREAKLY.IO is not responsible for any:
- Downtime, data loss, or service errors related to third-party integrations;
- Content, products, or services offered by third parties;
- Claims arising from your transactions or interactions with third parties through or alongside the Platform.
You assume full responsibility for using any third-party services in connection with your use of the Platform.
6.3 Indemnification
You agree to defend, indemnify, and hold harmless STREAKLY.IO, its affiliates, employees, contractors, and directors from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
- Your access to or use of the Platform;
- Any User Contributions you upload, transmit, or distribute;
- Breach of these Terms or applicable laws;
- Actions taken by your employees, agents, or customers;
- Failure to obtain proper consent for communications or data processing;
- Disputes between you and your customers or third parties;
- Any tax obligations arising from your use of or resale of the Platform;
- Any misuse or unauthorized use of AI features or communication tools.
You are solely responsible for your compliance with all laws in your jurisdiction and the content or services you provide through the Platform.
7. Limitation on Time to File Claims
Any claim or cause of action you may have arising out of or relating to:
- These Terms,
- The use of the Platform,
- Or your relationship with STREAKLY.IO,
must be filed within three (3) months of the event giving rise to the claim.
This limitation applies regardless of when you became aware (or should have become aware) of the issue. If you do not bring your claim within this time frame, you agree that your right to pursue it is permanently waived.
This limitation period does not affect any mandatory statutory rights you may have under applicable law which cannot be waived by contract.
8. Injunctive Relief
You acknowledge and agree that any actual or threatened breach of these Terms — particularly concerning intellectual property, data protection, security, or misuse of the Platform — may cause immediate and irreparable harm to STREAKLY.IO, for which monetary damages alone may be an insufficient remedy.
Accordingly, STREAKLY.IO shall be entitled to seek equitable relief, including but not limited to:
- Temporary or permanent injunctions;
- Specific performance;
- Other immediate court-ordered remedies.
Such relief may be sought without the requirement to post bond, prove actual damages, or demonstrate irreparable harm under standard evidentiary thresholds.
This right is in addition to — and not in limitation of — any other legal or contractual remedies available under applicable law.
9. Waiver and Severability
9.1 Waiver
The failure of STREAKLY.IO to enforce any right or provision under these Terms shall not be considered a waiver of that right or provision.
Any waiver of rights must be made in writing and signed by an authorized representative of STREAKLY.IO to be valid. A waiver of one breach shall not constitute a waiver of any subsequent breach.
9.2 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent legal authority:
- That provision will be limited or eliminated to the minimum extent necessary;
- The remainder of the Terms will remain in full force and effect.
The unenforceable portion shall be replaced with a valid provision that most closely reflects the original intent and purpose of the invalidated section.
10. Change of Control
STREAKLY.IO reserves the right to assign or transfer its rights and obligations under these Terms in the event of a merger, acquisition, sale of assets, corporate restructuring, or other business transaction that results in a change of control.
Such an assignment may occur:
- Without notice to you;
- Without your consent;
- To any successor entity or third party acquiring ownership of STREAKLY.IO or its assets.
You may not assign or transfer any of your rights or obligations under these Terms without prior written consent from STREAKLY.IO. Any unauthorized assignment will be null and void.
These Terms will continue to bind and benefit the parties and their respective successors and permitted assigns.
11. Entire Agreement
These Terms, together with any referenced documents or agreements (including but not limited to the Privacy Policy, Data Processing Agreement, and any separate Affiliate Agreement or custom service contract, where applicable), constitute the entire agreement between you and STREAKLY.IO regarding access to and use of the Platform.
They supersede and replace all prior or contemporaneous:
- Communications,
- Understandings,
- Agreements,
- Representations,
whether oral or written, relating to the subject matter herein.
No amendment, modification, or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of STREAKLY.IO.
If you have a separately signed agreement with STREAKLY.IO that expressly overrides these Terms, the terms of that agreement shall govern to the extent of any conflict.
12. Term and Termination
12.1 Term
These Terms remain in effect as long as you maintain an active account on the Platform or continue using any of STREAKLY.IO’s services.
Certain provisions (including, but not limited to, those related to intellectual property, indemnification, payment obligations, disclaimers, and dispute resolution) shall survive termination of the agreement.
12.2 Termination by You
You may terminate your subscription and close your account at any time through your account dashboard or by contacting support. You are responsible for:
- Ensuring termination is successfully processed;
- Paying all outstanding Fees incurred before or at the time of cancellation;
- Backing up any data you wish to retain before closing your account.
No refunds will be issued for unused time, services, or features unless required by applicable law.
12.3 Termination by STREAKLY.IO
STREAKLY.IO may suspend or terminate your account, without notice, if:
- You breach any provision of these Terms;
You fail to pay Fees when due;- You violate applicable laws or regulations;
- Your account remains inactive for more than 90 days;
- We are legally required to do so;
- Your actions expose STREAKLY.IO to risk or liability.
We reserve the right to take legal action or report unlawful behavior to relevant authorities where applicable.
12.4 Effects of Termination
Upon termination, your access to the Platform will be immediately revoked. STREAKLY.IO shall not be liable to you or any third party for:
- Loss of access;
- Data deletion;
- Damages resulting from termination.
You are solely responsible for retrieving your data before termination. We are not obligated to maintain or return any data after account closure unless required by law.
12.5 Force Majeure
STREAKLY.IO shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:
- Natural disasters;
- Governmental actions or restrictions;
- Wars, civil unrest, or acts of terrorism;
- Internet or power outages;
- Labor strikes or shortages.
In such cases, performance obligations will be suspended for the duration of the disruption.
13. Applicable Law and Dispute Resolution
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of Belgium, without regard to any conflict of law principles.
All contractual and non-contractual disputes or claims arising out of or relating to the Platform or these Terms shall be governed exclusively by Belgian law.
13.2 Jurisdiction
Any dispute, controversy, or claim arising under, out of, or relating to these Terms — including their validity, interpretation, performance, or termination — shall be submitted to the exclusive jurisdiction of the competent courts of Antwerp, Belgium.
13.3 Alternative Dispute Resolution
Before initiating court proceedings, the parties are encouraged — but not required — to attempt to resolve any dispute through informal negotiation or mediation. This may be done through a recognized Belgian mediation body or via mutual agreement.
Nothing in this section prevents either party from seeking:
- Urgent injunctive relief;
- Provisional protective measures;
- Immediate legal remedies where delay would cause irreparable harm.
14. Communications and Notices
14.1 Method of Communication
You agree that all communications, legal notices, and service messages from STREAKLY.IO may be delivered to you via:
- Email to the address linked to your account;
- Notifications within the Platform;
- Physical mail to your registered billing address (if necessary).
You are responsible for keeping your contact information up to date within your STREAKLY.IO account. Notices will be deemed delivered when sent, not when opened or read.
14.2 Contacting STREAKLY.IO
For all legal notices, technical questions, or general support inquiries, you may contact us at:
Wannes Geerts BV (STREAKLY.IO)
De Burburestraat 11
2000 Antwerp
Belgium
Email: boekhouding@red-pepper.be
14.3 Security Notices
STREAKLY.IO will never ask for your password or sensitive login details via email. If you receive suspicious communications claiming to be from STREAKLY.IO, do not respond — please forward them to development@red-pepper.be or contact support immediately.
15. Definitions
For the purposes of these Terms, the following definitions apply:
- “Platform” means the software, services, tools, features, integrations, and related technologies provided by STREAKLY.IO, including web and mobile applications.
- “Account” or “Platform Account” means the registered user account you create to access the Platform..
- “You” / “Your” means the individual or business entity using the Platform, including any agents, employees, representatives, or third parties acting on your behalf..
- “STREAKLY.IO” / “we” / “us” / “our” refers to Wannes Geerts BV, a Belgian private limited company with registered office at De Burburestraat 11, 2000 Antwerp, KBO 0735.349.080..
- “Fees” refers to all charges associated with your subscription or use of the Platform, including but not limited to service plans, add-ons, usage-based billing, and third-party integrations..
- “User Contributions” means any content, data, or material that you or your users upload, transmit, post, or otherwise make available on the Platform..
- “Third-Party Services” means any external services, products, integrations, APIs, or platforms not operated by STREAKLY.IO that you choose to use in connection with the Platform..
- “Login Credentials” refers to your username, password, API keys, or any other security authentication used to access your account..
- “Wallet” means a prepaid balance associated with your account for paying usage-based services and automatic rebilling..
- “Communication Surcharges” refers to fees related to SMS, voice, email, or other communication tools used through the Platform..
- “Confidential Information” includes any non-public, proprietary, or sensitive information disclosed by either party in relation to these Terms..
- “Prohibited Uses” refers to the activities listed in the Code of Conduct (see Section 2) that are explicitly disallowed..
- “AI Features” means any artificial intelligence or machine-learning-powered tools, assistants, or systems accessible via the Platform..
- “Applicable Law” means the laws of Belgium and any other regulations or directives relevant to your use of the Platform, including but not limited to GDPR and consumer protection laws.
16. Final Provisions
16.1 Language
These Terms are written in English. Any translated versions provided are for convenience only. In the event of any inconsistency or conflict between versions, the English version shall prevail.
16.2 Relationship of the Parties
Nothing in these Terms shall be construed as creating any agency, partnership, joint venture, or employment relationship between you and STREAKLY.IO. Neither party is authorized to bind the other to any obligation or contract.
16.3 No Third-Party Beneficiaries
These Terms do not and are not intended to confer any rights or remedies upon any person or entity other than the parties to this agreement.
16.4 Transfer and Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written consent from STREAKLY.IO. We may assign this agreement freely to any affiliate, successor, or acquirer without notice.
16.5 Ongoing Obligations
Any obligations in these Terms which, by their nature, should survive termination (including but not limited to payment obligations, disclaimers, limitations of liability, indemnities, intellectual property rights, and dispute resolution provisions) shall remain in effect after your account is closed or terminated.
16.6 Headings
Section headings are for convenience only and have no legal or contractual effect.
